"Jackie - she saved my life! She was so kind, so helpful and even searched for my address to return my debit card which I had left. Such a pleasant and helpful member of staff."
S Eames, Chichester
"The children's plant workshop was excellent as all the adult gardening classes. Lovely meal in restaurant and all staff most helpful."
Mrs E Hughes, Acrefair
"I am writing to draw your attention to the excellent service that I have received from Jonathan and Gary with regard to my granite pots. They are both charming young men who clearly understand the business very well and are an asset to the company. Visiting and shopping at Grosvenor Garden Centre is an absolute pleasure with staff like them."
Mrs S F Nelson, Chester
"I would like to thank Karl for giving my grandchildren such an enjoyable experience learning to garden. He certainly stimulated their interest in gardening - Karl must have a magic touch!"
"Jane listened to our problem regarding a parasol and offered a quick, very acceptable solution and was so cheeful and friendly too"
Mr & Mrs Macdonald, Prestatyn
"Elaine is very, very helpful. I have found Elaine delightful and I appreciated her advice and knowledge of the houseplants and flower pots. She was very friendly, smiling and gift wrapped a lily beautifully."
Miss German, Hope
"Laura served us on the checkout and her service was excellent. She has a very happy and friendly attitude towards customers. She even remembered us from before Christmas – customer service 10/10"
Jill Marriott, Wrexham
"Both Tom and Mark have surpassed my expectations! Thank you ever so much for all your help and superior service. When I lived in Chester I used to regularly visit the garden centre and I now have even more reason to do so on my return trips. With the extreme weather conditions you experienced over the festive period you certainly went above and beyond to ensure my delivery arrived on time, I cannot express my gratitude enough, What wonderful caring people you are"
S Schlaman, Alabama, USA (Hamper & Gift Voucher Order)
"Generous to a fault! Amazing service, wonderful garden centre at all times"
Mrs Parry, Llandrillo
"Excellent customer service we had from all the staff we dealt with. We have already told our work colleagues and friends about the very positive experience we have had from your business and we certainly plan to come to you on a regular basis in the future"
Clifton & Susan Robinson, Conwy
"I lost my car keys in the Café – the help I had both from the front desk and Café was excellent, thanks to all"
D Jones, Broughton
"The best garden centre that I have been to, congratulations"
J Maxfield, Llandudno
"I was delighted to win the Grosvenor / Chronicle prize draw. I shall relish every decision making moment until I have spent your generous voucher prize. Thank you so much!"
Judy Smith, Huxley, Cheshire
"What fantastic service! Thank you for all your help and knowledgeable assistance."
Steve & Connie, Telford
"Roses look great, thank you for your professional help and advice. We will be doing more business with you in the future!"
David Griffiths, Perth, Western Australia
“I was trained to believe that good customer service is paramount, but so often this is not the case. You have restored my belief that this still exists.”
L Rockliffe, Ashton in Makerfield
“We had a lovely afternoon in every respect – none of our members had been (to the garden centre) before and came away saying how much they had enjoyed everything.”
Ann Jones and The Friendship Group, Shrewsbury
“Thank you for inviting us to the plant workshop. We had a great time and enjoyed it very much,”
The Children’s Centre, Save the Family, Northop Hall
“Andy gave me probably one of the best 45 minutes advice I can remember. He soon realised I was a novice, and simplified his comments accordingly. I was very impressed with his depth of knowledge. This is precisely why I visit Grosvenor Garden Centre – because I have always found your staff to be friendly and knowledgeable,”
H Arwel Hughes, Beaumaris
“May I say that it is of no surprise to my husband and I that once again you have been successful retaining the (Garden Centre of Excellence) Award, it is always a pleasure to visit the garden centre,”
Audrey Hodgkinson, Chester